Privacy Policy

1. Data controller

2. Data we process

• Account data: email, name, phone number, company and billing details when provided.
• Usage data: sign-in events, actions inside the platform, error logs and security events.
• Technical data: IP address, browser and device information, session and cookie identifiers.
• Payment data: payment status, amount, currency, plan and order identifiers. Card data is handled by the payment provider and is not stored by HappyLoads.com.

3. Purposes and legal bases

• Contract performance (GDPR 6(1)(b)): account creation, access, platform functions and membership management.
• Legal obligation (GDPR 6(1)(c)): accounting, tax obligations and legal compliance.
• Legitimate interest (GDPR 6(1)(f)): security, fraud prevention, diagnostics and service quality.
• Consent (GDPR 6(1)(a)): where separate consent is requested, for example for optional analytics or marketing.

4. Data recipients

Data may be shared only where necessary to provide the service or comply with law:

• Payment providers: for payment initiation and confirmation.
• Infrastructure providers: hosting, authentication, database and storage services.
• Authorities: where required by applicable law.

5. Retention

• Account data is stored while the account is active and for a reasonable period after closure when needed for legal or legitimate purposes.
• Accounting and payment information is stored according to applicable legal requirements.
• Security and technical logs are stored as long as needed for security and system reliability.

6. Cookies

Cookies are used to maintain sessions, support security and keep the service working. Optional analytics or marketing cookies require a separate consent mechanism.

7. Your rights

You have the right to:

• Access information about personal data processed about you;
• Request correction of inaccurate data;
• Request deletion or restriction where applicable;
• Object to processing based on legitimate interest;
• Request data portability where applicable;
• Submit a complaint to the Lithuanian State Data Protection Inspectorate or another competent authority.

8. Contact

For privacy questions, contact info@happyloads.com. Related information is also available on the Contact page.