HappyLoads.comEurope's freight marketplace
HappyLoads.com Guide

FAQ and user guide

A practical guide for using HappyLoads.com as a freight marketplace: posting loads, publishing available transport, finding matches on the map, managing offers and keeping route work in one place.

Open mapPost a loadPublish transport
Contents
1. Quick start2. Map and search3. For shippers4. For carriers5. Driver work6. Offers and messages7. Billing8. FAQ9. Troubleshooting
Core idea
  • Shippers post freight requests and compare carrier offers.
  • Carriers publish available transport and search matching loads.
  • The map is the main workspace for routes, filters, matches and nearby opportunities.
  • Messages, offer details and route context stay attached to the same listing.
Updated: 2026-07-07

1. Quick start

Shipper
  1. Post the load route, dates and cargo details.
  2. Add required equipment, loading method and notes.
  3. Receive offers and messages from carriers.
  4. Agree the transport details in one workspace.
Carrier
  1. Complete your company and contact profile.
  2. Publish available transport, route, capacity and date.
  3. Search loads by country, city, equipment and route.
  4. Send offers and manage the conversation from the listing.
Dispatcher
  1. Use map filters to focus on relevant freight and trucks.
  2. Save common searches for repeated routes.
  3. Use route context to reduce empty mileage.
  4. Keep operational notes close to the route.

2. Map and search

The map is the main operations view. It combines active loads, available transport, route matches, search filters and market context without forcing users to jump between disconnected pages.

  • Search by country, city, region, route or free text.
  • Switch between loads, available transport and route match views.
  • Use filters for equipment, load type, weight, pickup date and verified carriers.
  • Dark and light themes use a readable light map layer for clearer geography.

3. For shippers

Posting a load

Use Post a load to enter pickup, delivery, dates, cargo profile, packaging, dimensions, required equipment and visibility preferences.

Comparing offers

Carrier offers should be compared by price, timing, equipment fit, communication quality and whether the route actually matches the shipment constraints.

4. For carriers

Publishing available transport

Use Publish transport to enter availability, vehicle type, body type, trailer type, capacity, route, features and pricing preferences.

Finding load matches

The best matches are based on route direction, timing, vehicle requirements, loading method, capacity and operational constraints such as ADR, tail lift, temperature control or customs documents.

5. Driver work

Driver-related features are intended for carrier operations. A driver should only see assigned work, route stops, contact context and task actions relevant to the assigned trip. Location sharing should be transparent and used for operational visibility, not for unrelated tracking.

6. Offers and messages

Offers and messages keep price, timing, notes and agreement details attached to the listing. This reduces repeated calls and makes it easier to understand what was agreed before the load or transport is confirmed.

7. Billing

Basic posting can be free depending on the current plan. Paid account features, premium visibility and carrier tools are shown clearly before activation. Transport price is agreed directly between shipper and carrier unless a platform payment feature is explicitly enabled.

8. FAQ

Is HappyLoads limited to one freight category?v
No. The product is being positioned as a European freight marketplace for loads and available transport. Specific cargo categories can exist inside the platform, but they should not define the whole system.
Can carriers publish empty capacity?v
Yes. Carriers can publish available transport with route, timing, capacity, equipment and preferences so shippers can find matching options.
Can shippers post complex cargo details?v
Yes. The forms support route, cargo category, packaging, weight, volume, dimensions, pallets, load type, required body type, loading method and special handling options.
Should the map be dark in dark mode?v
Not necessarily. For logistics work, readable geography is more important than a fully dark visual style. HappyLoads uses a clearer light map layer while the surrounding UI can still support dark mode.

9. Troubleshooting

Text is hard to read: switch to light mode or refresh after deployment so the latest theme tokens load.

The map looks unclear: use the light map layer, reduce extra overlays and check the active layer settings.

Login does not work: verify that the production URL uses HTTPS and the Supabase keys match the HappyLoads environment.